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Frequently Asked Questions

 

What is the difference between a 1-week, 2-week or 4-week Meal Plan subscription?

For the 1-week subscription, you will be billed every week. For the 2-week subscription, you will be billed every two weeks and for the 4-week subscription you will be billed monthly. When purchasing a 2-week or 4-week plan you will save 5% on every meal! Please note that for all subscriptions (except the Meat Free plans), you have the option to upgrade to a larger portion meal for an addition cost

When will my meals be ready?

Orders placed by 4:00 PM Thursday will be available for pickup or delivery on the following Sunday. Orders placed by 4:00 PM Sunday will be available for pickup or delivery on the following Wednesday. Please note that our delivery window for Sunday & Wednesday evenings is between 8:00 AM and 22:00 PM. Please note that our pickup window for Sunday orders is 12pm to 6pm & for Wednesday orders 12pm to 6pm. Please refer to our store hours for other pick up day options.

What time will I receive my meals on the day of delivery, and will I be notified of my delivery?

Clean Plates has partnered up with Drop Off a same-day delivery logistic company. A Drop Off driver will delivery your meals in our insulated cooler boxes with Contact Free Delivery Procedures. Our standard delivery window for Sunday/Wednesday deliveries is between 7am and 10pm. Your order could be delivered sometime between this delivery window. However, you will receive a 1-hour delivery window 24-48 hours before your scheduled delivery. Unfortunately, requesting a specific delivery time cannot be granted. How it works: 1. You will receive a EMAIL notification 24-48 hours before your delivery informing you of your 1-hour delivery window. 2. Meals are packaged in our new recyclable boxes with a protective linear which keeps your meals safe for up to 3 hours at your door. 3. On delivery day, a Drop Off driver will call you when they arrive at your address to inform you that they are leaving your meals at your door. The driver will deliver your meals in our insulated cooler boxes contact-free, to your door. 4. The driver will ring the bell or knock and leave. No contact will be made. 5. The driver will take a photo of your delivery which will be stored on Drop-Off's delivery portal. 6. Retrieve your meals and put them in your fridge within 3-hours of delivery. 5. Once the Drop Off driver has delivered your order, you will receive an email asking you to rate your driver and delivery experience. This information will ensure our delivery standards remain high.

What if no one is home to receive the delivery?

Food Safety is our top priority. We use a recyclable box with a special insulation liner, and ice packs, which will keep your meals safe for up to 3 hours. If you are concerned about your meals being left at your door, please notify us before your delivery and we can keep your meals at our Ferndale location for pick up. If you are in an apartment building and our Drop off driver cannot reach you or get access to your apartment they will wait for 5-10 min and then your order will be returned to our Ferndale location for pick up. There will be a re-stocking fee equivalent to your original delivery fee.

When can I expect my meals to be ready if I am doing a pickup not a delivery?

Meals will be ready for pick up on Wednesdays from 12:00PM to 6:00PM and Sundays from 12:00PM to 6:00PM. You can also pick up your meals anytime during our regular posted store hours.

Are your meals frozen?

Our meals are fresh, never frozen, and hand-delivered the same day they are pacaged. Meals last 3-4 days in the fridge from when you receive them. Each meal will have a freeze by date as well. You can also freeze your meals for up to 30 days in your freezer in the containers they are delivered in.

What areas do you service?

We deliver to most zip codes in the Metro Detroit Area including Oakland, Macomb and Wayne counties. We also service Ann Arbor. We may service some outlying areas so feel free to email us if you have any questions. Additional delivery fees may apply.

What makes your ingredients “quality?

We use only natural, fresh ingredients purchased from local farms and markets. Nothing is ever frozen. Our beef is grass-fed, and our chicken is cage-free and grain-fed. Both are steroid- and hormone-free. All our meat and poultry is Halal.

Where can I see your menu and the nutritional information for my meals?

Our menu changes weekly. You can find this information on our home page. Click any meal description to find out the nutritional information. Click the “View Weekly Menu” button at the top of the Home Page or scroll down to the section “This Week’s Menu” to learn more.” Nutrition facts will also be located on the meal containers when they are delivered.

What is the difference between a Meal Pack and a Meal Plan?”

Meal Packs are a one-time purchase, whereas Meal Plans are a recurring subscription. Meal Plans will be auto-renewed until you tell us to stop. If you are on a auto-renewal plan and decide to stop it, your subscription will be completed and not auto-renewed.

Can I pick my own meals?

Yes, you can choose your own meals! Once you select your Meal Pack or Meal Plan and check out, you can select your meals for each day by going to the Meal Selection tab. You can select meals for your current week’s subscription only. When your plan auto-renews you can select your new week’s menu items. If you do not select your meals by the order cut off time (Thursdays at 5:00pm for Sunday/Monday orders and Sunday at 5:00pm for Wednesday/Thursday orders) then we will select your meals for you using your dietary restrictions and preferences. Please ensure they are up to date in your My Profile tab. If you fail to select your own meals and are not satisfied with the meals we selected, no refunds will be offered.

How many days’ worth of food do I get per week?

As you process your online order, you will have the option to choose both the number of days per week and the number of meals per day that you would like to receive. For Meal Packs you can select 6, 8, 10 and 12 meals to be delivered at one time for one delivery only. For Meal Plans you can select food for 5, 6 or 7 days and select 1 to 5 entrees per day. You can also add in extra meals such as breakfast or meals from other meal plan types in addition to your required meals.

Is there a larger portion size available?

Certain meals are available in a larger portion size. With the Larger meals you will receive 2oz more protein per meal, more carbs and more veggies. There will be an added fee. Our Breakfasts and Meat-Free plans do not come in a large size at this time.

What if I have a specific food preference or food allergy?

You can list your food “dislikes” and allergies in the profile section. Meals that do not comply with your dietary restrictions will not be included in your meal selection. We cannot always accommodate all dietary dislikes /preferences, but we will try our best.

If I have a subscription plan, can I skip a delivery?

Yes. Just log into your profile and skip any upcoming deliveries. To skip a Sunday delivery please let us know by 4pm the Thursday before. To skip a Wednesday delivery please let us know by 4pm the Sunday before. It is best for you to skip your deliveries by logging into your account. If you email us or leave a telephone message asking for us to skip your delivery for you, the email or message needs to be received before our order cut off times. If the required notice cannot be provided, your deliver will continue as planned, but keep in mind that your meals can be frozen and enjoyed later.

What if I decide to cancel my subscription?

To cancel a subscription you need to let us know before your next scheduled renewal. Your renewal date is available on your profile page. Notifying us after a payment has been made will not result in a cash refund. Refunds are only available in the form of Clean Plates credit to your Clean Plates account. If you want to cancel any upcoming pre-paid deliveries, notice via email at info@clean-plates.com, needs to be received before our order cut off times. To cancel a Sunday order please let us know by 5pm the Thursday before. To cancel a Wednesday order please let us know by 5pm the Sunday before. Please note you forfeit any discounts, coupons applied if your subscription is not completed. If you decide not to complete all your deliveries in your subscription period, the remaining amount will be credited to your digital wallet.

What if I want to order a meal from all the different available meal plans?

We have The Low Carb Plan, The Green Plan, The Rotator Plan, The Vegan and The Vegetarian plans. Some people would like to order a meal from each of these plans. To accommodate this request, we created the “Anything Goes Plan”. With this plan you have the freedom to choose any entrée from all the different meal plan options. Just note that if you don’t pre-select your meals the system will randomly select your meals at the order cut off time. This random selection may not be in line with what you like so please remember to select your own meals each week. Refunds cannot be given if you fail to select your meals. If you would like to try a meal or to from another plan, you can add in these meals in addition to your plan requirements when you select your meals. Simply click add extra meal and you will see meals from every plan.

What forms of payment do you accept?

We accept all major credit cards, as well as Clean Plates gift cards.

How do I heat my meals?

For Best Results - reheat meals in an oven at 350 degrees Fahrenheit for approximately 20 minutes or until the internal temperature reaches 165 degrees Fahrenheit. The containers are microwave and oven safe BUT REMOVE THE LID prior to heating. If Microwaving, cover with a napkin and microwave for 2 minutes. You can also heat your meals on a stove top using an oven safe dish or pan.

Are your meals frozen?

Our meals are fresh, never frozen, and hand-delivered the same day they are made. Meals last 3-4 days in the fridge from when you receive them. Each meal will have a freeze by date as well.

Are the containers you use environmentally friendly?

Clean Plates is eco-friendly. Our containers and lids are made from harvested wheat and are fully compostable, natural and unbleached. Our plates do not contain plastic or wax lining and are fully soak proof. And not only are they eco-friendly, but they are safe to use in a microwave (please remove lid before heating) without the worry of harmful chemicals seeping into your food.

What happens if my delivery date falls on a holiday?

We are closed during major US holidays. In these instances, you will receive an email notification informing you of any changes to your delivery date and/or delivery time.

Can I refer a friend?

Yes. We encourage you to invite all of your friends! Just click the green “Invite a friend” button on our website and you will be provided with a unique referral link. Your friend will receive $10 Off their first order. You will also receive $10 in Clean Plates credit for every friend you invite that completes an order. Win-win!

How do coupons work?

Promo codes can be applied during the checkout process. We announce all of our promotions on social media, so make sure to follow us on Instagram and Facebook so you don’t miss out on any deals! You will also get a special promo on your birthday so make sure you update your profile page.

If i dont select my meals by the cut off time, how are my meals selected for me?

If you haven't selected your meals by our order cut-off times, then our chefs will select your meals for you, based on your customer profile where you have indicated any food dislikes or allergies. Our chefs will select your meals based off of these restriction and the meal plan you have purchased. If you are on the Anything Plan and have not selected your meals you will be defaulted to the Healthy Lifestyle Plan. Please note there are no refunds for meals selected by our chefs after the cut-off times as it's the customers responsibility to select their meals. Meals selections cannot be modified after the cut-off times.

What are your standard portion sizes?

For most meals our standard portion sizes are as follows: Healthy Lifestyle Meals - 6 oz raw protein, 80 grams cooked vegetables, 3/4 cups cooked grains/rices or 100 grams starches or 1/2 cup cooked quinoa or 100 grams cooked brown rice noodle Low Carb Meals - 6 oz raw protein, 160 grams cooked vegetables Meat Free Meals - 4-6 oz plant-based protein or 5 oz tofu or 4-5 oz tempeh (Vegetables, Grains/Rices or Starches - same as Healthy Lifestyle meals).

Is there a delivery fee?

Yes, a delivery fee does apply. Our delivery fee consists of the cost to hand delivery your meals contact free to your door along with the cost of our insulated cooler boxes and ice packs which keep your meals fresh and safe during delivery. The delivery fee is determined once a delivery address is entered at checkout.

Can I make changes to my order after the order cut off times?

Our order cut off time for a Sunday order is 5pm the Thursday before. Our order cut off time for a Wednesday order is 5pm the Sunday before. You can make any changes to your order, add meals, change meals, change a delivery address, switch to pickup etc., as long as it is done before the order cut off time. Unfortunately, we cannot make any changes to your order including changing meals, adding meals, changing meal plans, changing delivery addresses etc., after the cut off time has passed.