Frequently Asked Questions

 

What is the difference between a 1-week, 2-week or 4-week Ongoing Meal Plan?

For the 1-week plan, you will be billed weekly. For the 2-week plan, you will be billed biweekly. For the 4-week plan you will be billed monthly. Save up to $2 per meal by choosing the 4-week plan!

When will my meals be ready for delivery or pickup?

Orders placed by 12PM Wednesday will be available for pickup or delivery the following Sunday. Orders placed by 12PM Sunday will be available for pickup or delivery the following Wednesday. Our deliveries can arrive between 7AM and 10PM. You will receive a text message or email notification about 24-48 hours prior to your scheduled delivery with a 2-hour time window of when to expect your meals (mobile phones only). Pickup orders are available via our Curbside Pickup Service any time from 11AM to 6PM on each order day (Sundays & Wednesdays). If you miss your original pickup day, don't sweat it! We will keep your meals safely stored and you can come in the next day to pick up your order. NOTE: Missed pickup orders are not available for pickup on Thursdays.

What if no one is there to receive the delivery?

Food Safety is our top priority. We use a custom box, insulated bubble liner, and a food-grade frozen gel pack(s) to keep your meals safe for up to 2 hours after they are delivered. If you are concerned about your meals being left out for too long for an upcoming delivery, please contact us during business hours at least one (1) day before the delivery day, and we can keep your meals safely stored at our Ferndale store to be picked up at a later time. NOTE: If you are located in an apartment or work building, or if gate access is required, please include these details in your delivery notes. If our driver cannot get access, they will attempt to contact you. If they cannot reach you, your meals will be returned to our Ferndale store to be picked up at a later time. We CANNOT re-deliver any meals that have been returned to our store, so please make sure your delivery notes are updated and the driver has the access they need to make a successful delivery.

What areas do you service?

We deliver to most zip codes in the Metro Detroit Area including Oakland, Macomb and Wayne counties. We may service some outlying areas so feel free to email us if you have any questions. Additional delivery fees may apply.

What makes your ingredients “quality"?

We only use natural, fresh ingredients purchased from local farms and markets. Nothing is ever frozen. Our beef is grass-fed, and our chicken is free-range. Both are steroid- and hormone-free. All our meat and poultry is Halal.

Where can I see your menu and the nutritional information for my meals?

Our menu changes every Sunday & Wednesday. You can find detailed information for each meal by clicking on 'View Menu' at the top of our Homepage, then on each individual meal. Also, the Nutrition Facts and other information will be displayed on the label for each meal you receive.

What is the difference between a ONE-TIME MEAL PACK and an ONGOING MEAL PLAN?

MEAL PACKS are a one-time purchase, where you receive all your meals at once in one delivery or pickup day. MEAL PLANS are an ongoing subscription that auto-renew until you tell us to pause or cancel. Meal Plan Benefits: Reduced price per meal; Reduced price for bigger portion sizes; Smaller portion size (4oz protein) available; Total meals for the week are split between our 2 delivery or pickup days every Sunday & Wednesday (this means you get fresh meals throughout the week + more variety since you can choose from both the Sunday & Wednesday menu each week); First premium entree for each order date is included as part of your plan; Flexible billing/renewal options with 1, 2 or 4-week plans; Ability to Skip upcoming order(s) for any reason; Pause or cancel anytime before your next renewal date; And much more! Feel free to contact us if you have any questions about our One-Time Meal Packs or Ongoing Meal Plans.

Can I pick my own meals?

Yes, you can choose your own meals! If you purchase a One-Time Meal Pack, you will select your Order Date & Meals prior to checkout. If you subscribe to an Ongoing Meal Plan, you can select your meals during checkout, or any time afterwards, for each upcoming order date that is visible on your account. Each time your Meal Plan renews, you will see new order dates appear in your account for the upcoming week(s), and can begin selecting your meals for those dates. All meal selections must occur before the cutoff time for each upcoming order. The cutoff for Sunday orders is the prior Wednesday at 12PM; The cutoff for Wednesday orders is the prior Sunday at 12PM. If you forget to manually select your meals and miss a cutoff, don't sweat it! Our system will automatically select meals for you based on your unique diet preferences, allergens, and dislikes. Just make sure to edit your MEAL PREFERENCES by heading to 'My Profile' once you login to your account.

How many days of food do I get per week?

As you set up your Meal Plan, you will be given the option to select what works best for you. You can choose the number of meals per day & the number of days per week that you would like to receive meals. The minimum is 6 meals per week.

What is the difference between Standard, Std. PLUS and LARGE portion sizes?

For Ongoing Meal Plans, our meals start with a standard serving size of 4 oz of protein. When selecting your meals for each order date, you have the option to upgrade any individual entree to either Std. PLUS (6 oz of protein) or LARGE (8 oz of protein) for an additional fee. Portion size upgrades also increase the amount of vegetables and carbohydrates you receive with each meal. Veggies increase by roughly 10-20 percent, and carbs will vary depending on the type of carb. With rice, for example, Standard gets 1/2 cup, Std. PLUS gets 3/4 cup, and LARGE gets 1 cup. For One-Time Meal Packs, meals are only available in Std. PLUS (6oz) and LARGE (8oz) portions. Feel free to contact us if you have any questions about our One-Time Meal Packs or Ongoing Meal Plans.

What if I have a specific food preference or allergy?

When you create an account, you can head to 'My Profile' to edit your MEAL PREFERENCES. You will be able to select any allergens, dislikes or diet preferences you may have. Meals that do not comply with your preferences will automatically be filtered out for you during the meal selection process. If you forget to manually select your meals for an upcoming order, don't sweat it. Our system will automatically select meals for you based on your individualized Meal Preferences!

If I have an Ongoing Meal Plan, can I skip an upcoming delivery or pickup order?

Yes! You can skip any upcoming order(s) for any reason, as long as you do so before the cutoff time for that specific order date. For Sunday orders, the deadline/cutoff is the prior Wednesday at 12PM. For Wednesday orders, the deadline/cutoff is the prior Sunday at 12PM. You can skip orders from your own account by heading to the 'My Subscription' page. You can also call or email us during business hours and we can skip orders for you!

What if I decide to pause or cancel my subscription?

To pause or cancel your subscription, you need to let us know at least one (1) business day before your next scheduled renewal date, during business hours. We are open every day (except Thursday) from 10AM to 6PM. You can find all the information regarding your subscription and next scheduled renewal date by logging into your account, clicking on your initials, then on 'My Subscription.' Pause or Cancel requests that are made outside of business hours or after a plan has already renewed will be refunded back to your account in the form of Clean Plates credits. If you pause or cancel an active subscription that has not been completed, you will forfeit any subscription benefits and promotional discounts that were previously applied to the subscription price, and the remaining amount will be refunded back to your account in the form of Clean Plates credits. Processing and service fees are non-refundable.

What forms of payment do you accept?

We accept all major credit cards, as well as Clean Plates gift cards.

How do I heat my meals?

Our food containers are plant-based, which means they are both microwave and oven safe! Heating instructions and other information is available for every meal on our online menu, and will also be displayed on the label for each meal you receive.

Are your meals frozen?

Our meals and food ingredients are NEVER frozen. We only use fresh, top-quality meats, poultry and produce. Every meal is made to order. After each order cutoff, we shop for fresh, local ingredients and our chefs begin to prepare and cook your meals. Each meal is packaged by hand and delivered to you by one of our Clean Plates drivers.

Is your food packaging made of plastic?

We have been using sustainable, plant-based packaging since 2015. Our food containers and lids are 100% plastic-free. They are made from unbleached plant fiber and are fully compostable and biodegradable. They are also microwave and oven safe!

What happens if my pickup or delivery date falls on a holiday?

If we are closed during a major US holiday, you will receive an email notification informing you of any changes to your upcoming order.

Can I refer a friend?

Yes, we encourage you to invite all of your friends and family! Just login to your account and proceed to the 'My Profile' section. Click on 'Invite a Friend' and you will be provided with a unique referral link. Share this link with your friends and family. Once they place their first Meal Pack or Meal Plan order, you will each receive a $30 account credit! Credits can be used towards any future online order.

How do coupons or promo codes work?

Coupons or promo codes can ONLY be applied during the checkout process. We announce all of our promotions on social media, so make sure to follow us on Instagram and Facebook so you don’t miss out on any deals!

Is there a delivery fee?

Yes, there is a fee for each delivery that you receive. Our delivery fee includes the cost of Delivery + Packaging. All orders come in a custom box with an insulated bubble liner and a food-grade gel pack(s). The delivery/packaging fee will vary depending on your distance (zip code), and will be calculated during the checkout process. We also offer a free pickup option from our Ferndale store.

Can I modify an order or select my meals after the cutoff time has already passed?

We unfortunately cannot modify any order, for any reason, once the cutoff time has passed. The cutoff time for Sunday orders is always at 12PM the prior Wednesday. The cutoff time for Wednesday orders is always at 12PM the prior Sunday. We will send you a reminder email for each upcoming order's cutoff time. We also have a live timer counting down to the next order cutoff (located at the top-right corner of our website).

Can you deliver to my office or work?

Yes. We can deliver anywhere you like, as long as the zip code is in our delivery zone. Please keep in mind that our delivery days are every Sunday and/or Wednesday, and can occur anytime between 7AM and 10PM. You will receive a text message or email notification about 24-48 hours before your scheduled delivery with a 2-hour delivery window (mobile phones only). PLEASE NOTE: Because unexpected changes and/or delays may occur, we cannot guarantee you will receive your meals during your work's business hours. In the event where your work or office is closed and we cannot make a successful delivery, your meals will be returned to our Ferndale store and will need to be picked up.

How do you redeem a gift card from Clean Plates?

To redeem your Clean Plates Gift Card, click on the link in the email you received from the person that bought you the gift card. This will take you to our website where you could login to your account, or sign up for an account if you do not already have one. Once you are logged in, click on your initials (located at the top-right of the page), then head to 'My Profile.' Click on the pink 'Redeem Gift Card' button. Enter the gift card code located in your gift card email, and then select 'Add to Balance'. If you refresh the page, you will see the updated balance in your Profile's Digital Wallet. You can now use your credits when placing an online order. To apply your credit during the checkout process, click on 'Use Digital Balance' which is located above the Subtotal in your shopping cart.

How do account credits work?

If you have any type of credit in your account's digital wallet, you can use your credit to place any online order through our website. All account credits expire after six (6) months. Gift Cards expire after five (5) years.

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