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Frequently Asked Questions

 

What is the difference between a 1-week, 2-week or 4-week Meal Plan subscription?

For the 1-week subscription, you will be billed every week. For the 2-week subscription, you will be billed every two weeks. For the 4-week subscription you will be billed monthly. As you increase the length of your plan, the price per meal will also decrease!

When will my meals be ready for delivery or pickup?

Orders placed by 12:00 PM Wednesday will be available for pickup or delivery on the following Sunday. Orders placed by 12:00 PM Sunday will be available for pickup or delivery on the following Wednesday. Our deliveries can arrive any time between 7AM and 10PM. You will receive a text notification 24-48 hours before your scheduled delivery with a 2-hour delivery window update. Pickup orders are available any time from 11 AM to 6 PM on order days. You can walk-in, or drive to the back of the store on Troy Street, give us a call, and we'll bring your meals to your car.

What if no one is there to receive the delivery?

Food Safety is our top priority. We use a custom box, insulated liner and ice packs to keep your meals safe for up to 3 hours after they are delivered. If you are concerned about your meals being left out for too long for an upcoming delivery, please contact us at least one day before the delivery day, and we can keep your meals safely stored at our Ferndale store to be picked up at a later time. NOTE: If you are located in an apartment or work building, or if gate access is required, please include these details in your delivery notes. If our driver cannot get access, they will attempt to contact you. If they cannot reach you, your meals will be returned to our Ferndale store to be picked up at a later time. We cannot re-deliver any meals that have been returned to our store, so please make sure your delivery notes are updated and the driver has the access they need to make a successful delivery.

What areas do you service?

We deliver to most zip codes in the Metro Detroit Area including Oakland, Macomb and Wayne counties. We may service some outlying areas so feel free to email us if you have any questions. Additional delivery fees may apply.

What makes your ingredients “quality"?

We use only natural, fresh ingredients purchased from local farms and markets. Nothing is ever frozen. Our beef is grass-fed, and our chicken is cage-free and grain-fed. Both are steroid- and hormone-free. All our meat and poultry is Halal.

Where can I see your menu and the nutritional information for my meals?

Our menu changes every Sunday & Wednesday. You can find detailed information for each meal by clicking on 'View Menu' at the top of the Homepage, then on each individual meal. Also, the Nutrition Facts and other information will be displayed on the label for each meal you receive.

What is the difference between a MEAL PACK and a MEAL PLAN?

(1) MEAL PACKS are a one-time purchase, where you receive all your meals at once in one delivery or pickup day. (2) MEAL PLANS are an ongoing subscription that auto-renew until you tell us to pause or cancel. Meal Plan benefits include: Reduced price per meal; Total meals for the week split between our 2 delivery/pickup days every Sunday & Wednesday (meaning fresh meals throughout the week + double the variety of meal options to choose from both Sunday & Wednesday menus); First premium meal for each order day is free; Flexible billing with 1, 2 or 4-week plans (billed weekly, bi-weekly, or monthly); Select your meals ahead of time; SKIP upcoming orders for any reason; Pause or cancel anytime before the next renewal date; And much more! Feel free to contact us if you have any questions about our Meal Packs & Meal Plans!

Can I pick my own meals?

Yes, you can choose your own meals! If you purchase a one-time MEAL PACK, you will select your order date and meals prior to checkout. If you subscribe to a MEAL PLAN, you can select your meals during checkout, or anytime afterwards for each upcoming order date that is visible on your account. Each time your Meal Plan renews, you will see new order dates appear in your account for the upcoming week(s), and can begin selecting your meals for those orders. All meal selections must occur before the cutoff time for the upcoming order. The cutoff for Sunday orders are the prior Wednesday by 12 PM; The cutoff for Wednesday orders are the prior Sunday by 12 PM. If you do not select your meals before the cutoff, your meals will automatically be selected for you based on your plan, dietary preferences, allergies, and dislikes.

How many days of food do I get per week?

As you set up your Meal Plan order, you will be given the option to select what works best for you. You can choose the number of meals per day and the number of days per week that you would like to receive meals. Our minimum order is 6 meals per week. In addition, as you begin to select your meals for upcoming order(s), you will be given the option to add extra meals, breakfast, snacks and beverages!

What is the difference between Standard & Large portions?

Our standard meals come with 6 ounces of raw protein (4-6 ounces for Meat-Free proteins), 80 grams of cooked vegetables, and carbs. The amount of carbs received will vary depending on the type. For example, we provide 3/4 cup of cooked rice, 1/2 cup of cooked quinoa or mash, and 100 grams of cooked potatoes or pasta. With the exception of Meat-Free meals and Breakfast, any Meal Plan or individual meal selection can be upgraded to Large for an additional fee. Large portions will increase the protein to 8 ounces (about 33% increase) and the carbs by 1/4 cup or 20 grams (about 23% increase).

What if I have a specific food preference or food allergy?

When you create an account, you can head to your Profile section to modify your list of dislikes, allergies, and dietary preferences. Meals that do not comply with your needs will automatically be excluded from your selection when you go to choose your meals. If you forget to select your meals for an upcoming order, there is no need to worry. Meals that are automatically selected for you will adhere to your plan and/or dietary restrictions.

If I have a subscription plan, can I skip an upcoming delivery or pickup order?

Yes! You can skip any upcoming order(s) for any reason, as long as you do so before the cutoff time for that specific order. To skip an upcoming Sunday order, you must let us know by 12 PM on the Wednesday prior. To skip an upcoming Wednesday order, you must let us know by 12PM on the Sunday prior. You can skip orders from your own account, or you can email/call us and we can skip them for you. Please keep in mind that any emails or calls received after hours will not be read or received until the next day, during business hours.

What if I decide to cancel my subscription?

To cancel an active subscription, you need to let us know before your next scheduled renewal date. Your next renewal date is available in your 'Subscription Settings' page, as well as the initial order confirmation email. If you notify us after a plan has already renewed, you will not receive a cash refund. In these instances, you will receive a full refund in the form of Clean Plates credit, which can be used to place future online orders. If you decide to cancel an initial subscription that has not been completed, you will forfeit any promotional discounts or coupons applied to the subscription price, and the remaining orders will be fully refunded to your account in the form of Clean Plates credits.

What if I want to order a meal from all the different available meal plans?

If you want the freedom to choose any meals from any plan category, then our 'Anything Plan' is the perfect choice for you. Please keep in mind that if you are on the Anything Plan and you do not select your meals, our system will randomly select meals for you based on your dislikes, allergies, and dietary preferences. We will send you a Meal Selection Reminder email about 24 hours prior to each order deadline.

What forms of payment do you accept?

We accept all major credit cards, as well as Clean Plates gift cards.

How do I heat my meals?

When reheating meals, always cook to an internal temperature of at least 165˚F. Always remove lids before reheating. The bottom portion of the containers are safe for reheating in an oven and/or microwave. Please note that reheating times may vary based on the reheating appliance being used and the times mentioned below may be different for your appliance. If using an oven – remove lid and cover meal with oven safe foil, reheat at 350 degrees Fahrenheit for approximately 20-30 minutes. If microwaving, remove lid, cover with a napkin and microwave for 2-3 minutes. You can also heat your meals on a stove top using an oven safe dish or pan.

Are your meals frozen?

Our meals are made with top-quality and fresh ingredients (never frozen). Every meal is made to order. After each order cutoff, we shop for fresh ingredients and begin to prepare and cook your meals. They are then packaged and hand-delivered to you by one of our Clean Plates drivers.

Is your food packaging made of plastic?

Our food packaging is 100% plastic-free. We have been using sustainable packaging since 2015. Our food containers and lids are made from plant fiber, and are fully compostable and biodegradable. They are also microwave and oven safe (follow heating instructions for each meal).

What happens if my delivery date falls on a holiday?

If we are closed during a major US holiday, you will receive an email notification informing you of any changes to your delivery date and/or delivery time.

Can I refer a friend?

Yes. We encourage you to invite all of your friends! Just login to your account and proceed to your profile section. Click on “Invite a Friend” and you will be provided with a unique referral link. Share this link with your friends and asked them to use the link to be directed to our website. After your friend registers an account and makes their first purchase, you and your friend will each receive a $20 Clean Plates credit to your accounts. Credits can be applied towards any future online checkout.

How do coupons work?

Promo codes/coupons can only be applied during the checkout process. We announce all of our promotions on social media, so make sure to follow us on Instagram and Facebook so you don’t miss out on any deals! We also provide a credit for your birthday each year, and all checkouts receive 1% cash back that is applied as a credit to your account.

Is there a delivery fee?

Yes, there is a fee for each delivery that you receive. Our delivery fee includes the cost of delivery + packaging. All orders come in a custom box with an insulated liner and ice packs. The delivery/packaging fee may vary depending on distance, and will be determined during the checkout process.

Can I modify an order or select my meals after the cutoff time has passed?

We unfortunately cannot modify any order for any reason once the cutoff time has passed. The cutoff time for Sunday orders is always at 12 PM the prior Wednesday. The cutoff for Wednesday orders is always at 12 PM the prior Sunday. We will send you a reminder email for each upcoming order's cutoff time. We also have a live timer counting down to the next order cutoff (located at the top-right corner of our homepage).

How do you redeem a gift card from Clean Plates?

To redeem your Clean Plates gift card, click on the link in the email you received from the person that bought you the gift card. This will take you to our website where you could login to your account, or create an account if you do not have one. Once you are logged in, head to the 'Profile' section of your account. Click on the 'Redeem Gift Card' button. Enter the gift card code located in your gift card email, and then select 'Add to Balance.' If you refresh the page, you will see the updated balance in your Profile's Digital Wallet. You can now use your credit when making online orders. To apply a digital credit to your checkout, click on 'Use Digital Balance' located in your cart above the subtotal.

Can you deliver to my office or work?

Yes. We can deliver anywhere you like, as long as the zip code is in our delivery zone. Please keep in mind that our delivery days are every Sunday & Wednesday, and can occur anytime between 7 AM and 10 PM. You will receive a text notification 24-48 hours before your scheduled delivery with a 2-hour delivery window. NOTE: Because unexpected changes and/or delays may occur, we cannot guarantee you will receive your meals during your work's business hours. In the event where your work or office is closed and we cannot make a successful delivery, your meals will be returned to our Ferndale store to be picked up at a later time.

NEW YEAR PROMO - Terms/Conditions

Meal Pack offer only valid for new customers with a qualifying, one-time Meal Pack purchase. A new customer is a first-time buyer. Meal Plan offer(s) only valid for new and returning customers with a qualifying, auto-renewing subscription Meal Plan purchase. A returning customer is an inactive customer who has not made a purchase for 1 or more months. Offers only valid for initial checkout, and not on future checkouts or renewals. Offers apply only to cart subtotal, and are not valid on premiums, add-ons, or applicable taxes and fees. Offers do not apply to active subscribers, prior purchases, gift cards, or refer a friend program. Offers cannot be combined with any other offer and have no cash value. Offers limited to one use per customer and must be applied to cart prior to checkout. Clean Plates has the right to modify or end any offer(s) at any time.