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248 397 8702
info@clean-plates.com

Frequently Asked Questions

What areas do you service?

We deliver to most zip codes in the Metro Detroit Area including Oakland, Macomb and Wayne counties. We may service some outlying areas so feel free to email us if you have any questions. Additional delivery fees may apply.

What makes your ingredients “quality?

We use only natural, fresh ingredients purchased from local farms and markets. Nothing is ever frozen. Our beef is grass-fed, and our chicken is cage-free and grain-fed. Both are steroid- and hormone-free. All our meat and poultry is Halal.

Where can I see your menu and the nutritional information for my meals?

Our menu changes weekly. You can find this information on our home page. Click any meal description to find out the nutritional information. Click the “View Weekly Menu” button at the top of the Home Page or scroll down to the section “This Week’s Menu” to learn more.” Nutrition facts will also be located on the meal containers when they are delivered.

What is the difference between a Meal Pack and a Meal Plan?”

Meal Packs are a one-time purchase, whereas Meal Plans are a recurring subscription. Meal Plans will be auto-renewed until you tell us to stop. Just give us 72 hours’ notice before your next delivery.

What is the difference between a 1-week Meal Plan subscription and a 2-week Meal Plan subscription?

For the 1-week subscription, you will be billed every week. For the 2-week subscription, you will be billed every two weeks and you save 5% on every meal! Please note that for both subscriptions, you have the option to upgrade to a larger portion meal (33% larger than standard) for an addition cost.

Can I pick my own meals?

Yes, you can choose your own meals! Once you select your Meal Pack or Meal Plan and check out, you can select your meals for each day by going to the Meal Selection tab. You can select meals for your current week’s subscription only. When your plan auto-renews you can select your new week’s menu items. If you do not select your meals by the order cut off time (Thursdays at 11:59 and Sunday at 11:59) then we will select your meals for you using your dietary restrictions and preferences. Please ensure they are up to date in your My Profile tab. If you fail to select your own meals and are not satisfied with the meals we selected, no refunds will be offered.

How many days’ worth of food do I get per week?

As you process your online order, you will have the option to choose both the number of days per week and the number of meals per day that you would like to receive. For Meal Packs you can select 6, 8, 10 and 12 meals to be delivered at one time for one delivery only. For Meal Plans you can select food for 5, 6 or 7 days and select 2 to 4 entrees per day. You can also add in extra meals such as breakfast or meals from other meal plan types in addition to your required meals.

Is there a larger portion size available?

Certain meals are available in a larger portion size (33% increase from our standard size). There will be an added fee.

What if I have a specific food preference or food allergy?

You can list your food “dislikes” and allergies in the profile section. Meals that do not comply with your dietary restrictions will not be included in your meal selection. We cannot always accommodate all dietary dislikes /preferences, but we will try our best.

Can I place my ongoing subscription on pause/hold?

Yes. Just log into your profile and pause any upcoming deliveries. You can place your subscription on hold or pause for as long as you like, given that you provide a 72-hour notice. This is also the case when you decided to re-activate your subscription from hold. If 72-hour notice cannot be provided, your deliver will continue as planned, but keep in mind that your meals can be frozen indefinitely to avoid spoilage.

What if I decide to cancel my subscription?

You can cancel your ongoing subscription at any time, given that you provide a 72-hour notice prior to your next scheduled delivery. Please note you forfeit any discounts, coupons applied if your subscription is not completed.

What if I want to order a meal from all the different available meal plans?

We have The Low Carb Plan, The Green Plan, The Rotator Plan, The Vegan and The Vegetarian plans. Some people would like to order a meal from each of these plans. To accommodate this request, we created the “Anything Goes Plan”. With this plan you have the freedom to choose any entrée from all the different meal plan options. Just note that if you don’t pre-select your meals the system will randomly select your meals at the order cut off time. This random selection may not be in line with what you like so please remember to select your own meals each week. Refunds cannot be given if you fail to select your meals. If you would like to try a meal or to from another plan, you can add in these meals in addition to your plan requirements when you select your meals. Simply click add extra meal and you will see meals from every plan.

When will my meals be ready?

Orders placed by 5:00 PM Thursday will be available for pickup or delivery on the following Sunday/Monday. Orders placed by 5:00 PM Sunday will be available for pickup or delivery on the following Wednesday/Thursday. Please note that our delivery window for Sunday & Wednesday evenings is between 2 PM and 9:30 PM, and our delivery window for Monday & Thursday mornings is between 8 AM and 1:30 PM. Please note that our pickup window for Sunday & Wednesday is between 2 PM and Close, and our pickup window for Monday & Thursday is between 11 AM and Close.

What time will I receive my meals on the day of delivery and will I be notified of my delivery?

You will receive your meals during the scheduled delivery window. Clean Plates is a socially responsible company. Distracted driving is an issue and we want to keep our drivers and our community safe. This is why no text messages will be allowed between customer sand drivers. Instead we have opted for an automated email notification system. We will notify the email provided when your subscription or meal pack was purchased.
You will receive a series of emails that will notify you with an
a) One day prior to delivery with your estimated time of arrival,
b) when the delivery is about 30 minutes away from your address and,
c) after the delivery was completed.
Our drivers will also call if there are any issues.
Please note that road closures, unusual traffic, technical issues and weather may affect delivery times. Clean Plates will not be held responsible for late deliveries during these occasions.

What if no one is home to receive the delivery?

Food Safety is our top priority. If this is your LAST DELIVERY, or if you ordered a MEAL PACK, then you are required to leave a cooler with ice at your door for your meals to be placed inside. If no cooler is left, and we can't contact or get a hold of you then your meals will be returned to our Ferndale location and you will need to pick them up from there. If you ordered a Meal Plan, we will leave your meals at your door with our cooler bags only if you indicated so in your delivery notes (which can be done at check out). If no instructions were provided and you did not leave a cooler then your meals will be returned to our Ferndale location for you to pick up.
If our bags are left with you, kindly return them on your next scheduled delivery to avoid a $15 bag/ice fee (which will only be refunded when our bags are returned).
If you have any questions, email info@clean-plates.com

What forms of payment do you accept?

We accept all major credit cards, as well as Clean Plates gift cards.

How do I heat my meals?

The containers are microwave and oven safe BUT REMOVE THE LID prior to heating. If Microwaving, cover with a napkin and microwave for 2 minutes. If using an oven, remove the lid then place on middle rack using low heat. You can also heat your meals on a stove top using an oven safe dish or pan.

Are your meals frozen?

Our meals are fresh, never frozen, and hand-delivered the same day they are made. Meals last 3-4 days in the fridge from when you receive them. Each meal will have a freeze by date as well.

Are the containers you use environmentally friendly?

Clean Plates is eco-friendly. Our containers and lids are made from harvested wheat and are fully compostable, natural and unbleached. Our plates do not contain plastic or wax lining and are fully soak proof. And not only are they eco-friendly, but they are safe to use in a microwave (please remove lid before heating) without the worry of harmful chemicals seeping into your food.

What happens if my delivery date falls on a holiday?

We are closed during major US holidays. In these instances, you will receive an email notification informing you of any changes to your delivery date and/or delivery time.

Can I refer a friend?

Yes. We encourage you to invite all of your friends! Just click the green “Invite a friend” button on our website and you will be provided with a unique referral link. Your friend will receive $10 Off their first order. You will also receive $10 in Clean Plates credit for every friend you invite that completes an order. Win-win!

How do coupons work?

Promo codes can be applied during the checkout process. We announce all of our promotions on social media, so make sure to follow us on Instagram and Facebook so you don’t miss out on any deals! You will also get a special promo on your birthday so make sure you update your profile page.

Do you have a cash back incentive?

Yes, we do. For every purchase your will receive a 1% cash back in the form of Clean Plates dollars that will be immediately applied to your digital wallet to use for any future orders.